service delivery manager

Description du poste

1. Entreprise anonyme

   Domaines d'activité :
   

   End date :
   04.06.2022

   Intitulé : Service delivery manager
   Lieu :  Département de Paris
   Durée  :  Mission longue
   Démarrage :  2022-04-15
   TJM :  max 500 €

    

   Description et livrables de la prestation

   1/ We are looking for :
   Network Service Manager skills with key role in managing Network Non-Standard Work Requests. Performing triage and follow up of these Requests (coordinating between the Requestors making the Requests and the Product Managers / Subject Matter Experts working on the Requests).

   
   2/ Main mission / Key responsability
   • Managing Network Non-Standard Work Requests. Performing triage and follow up of these Requests (coordinating between the Requestors making the Requests and the Product Managers / Subject Matter Experts working on the Requests).
   • Ensure Network Global service availability and performance targets are met
   • Management and governance of third party vendors & suppliers
   • Deliver service reporting for Network Services
   • Work with the Axa Market and AXA entities to deliver new services
   • Develop, enhance and transform or change existing services
   • Management of the internal project portfolio for Network Global Services
   • Ensure the services delivered meet the regional and global requirements and standards
   • Build and maintain strong business relationships at a strategic level with customers
   • Provide escalation support for incidents
   • Liaison with Market Services Managers
   • Delivery of global governance of services in scope
   - Provide and manage a high performance workplace for all AXA employees
   - Provide application services to Chief Information Officers (CIOs) and their IT teams to support AXA’s business
   - Manage the IT foundation of all our partners, with the delivery of global infrastructure services
   - Be the first line of defense in terms of IT, security and risk management
   - Contribute to position IT within the AXA Group as a key player for reducing our carbon footprint

   
   3/Context:
   As an in-house provider, the scope of responsibilities of AXA GO Workplace & Network Products is o:
   This service will be responsible for the service delivery of all network services provided by Network Global Services to the Axa regions and AXA entities, including those services that are provided by third parties.

   
   4/JOB DIMENSIONS:
   • Full time position requiring normal business as well as some after-hours accessibility in event of emergencies and/or executive management escalation
   • Peer locations include all global AXA sites; some business travel will be expected